Your privacy is our main priority
Privacy Policy
The Healing Meadow Naturopathy ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information when you interact with us, including when you visit www.thehealingmeadownaturopathy.com.au, book or attend consultations (in person or via telehealth), purchase products or services, subscribe to communications, or otherwise engage with our services.
By using our services or providing your personal information, you consent to the practices described in this Privacy Policy.
1. Personal Information Collected
We may collect personal information that is reasonably necessary to provide naturopathic services, including but not limited to:
Name, date of birth, and contact details
Health and medical history
Lifestyle, dietary, and wellbeing information
Consultation notes, bioenergetic testing results, and treatment plans
Pathology test results
Information relating to prescribed supplements or remedies
Appointment, payment, and invoicing details
2. How We Collect Personal Information
We may collect personal information:
Directly from you during consultations (in person or via telehealth) When you complete intake forms, make enquiries, or book appointments
Through communication via phone, email, SMS, or social media When you subscribe to newsletters or download resources
Through our website, including cookies and analytics tools
Via secure practice management software (including Simple Clinic)
From third parties with your consent, such as other healthcare providers or pathology services
If we receive personal information from a third party, we will take reasonable steps to ensure you are aware of this.
3. Why We Collect and Use Your Information
We collect, hold, and use personal information to:
Provide naturopathic consultations and related health services
Conduct assessments and bioenergetic testing
Ensure safe, appropriate, and effective care
Develop treatment plans and prescribe supplements
Manage appointments, payments, and clinical records
Communicate with you about appointments, services, or updates
Meet legal, regulatory, and professional obligations
Improve our services and website
Send newsletters or marketing communications where you have provided consent
Disclosure to Third Parties
Where necessary to support your care, limited information may be shared with third parties such as supplement dispensaries or suppliers for the purpose of fulfilling orders. Only the minimum information required is shared, and these providers are expected to manage your information in a privacy-compliant manner.
Your personal information will not be disclosed to other third parties without your consent, unless required or authorised by law.
4. Use of AI and Automated Tools
From time to time, we may use secure, privacy-compliant AI-assisted tools (such as transcription software, including Heidi) to support clinical note-taking and record keeping.
These tools may process session audio or written information solely for the purpose of creating accurate clinical notes. Their use allows the practitioner to remain fully present, attentive, and engaged during your consultation, rather than focused on manual note-taking.
All information processed through these tools is treated as confidential and handled in accordance with Australian privacy laws. Information processed via AI-assisted tools is:
Used only to support the delivery of your care
Not used to train AI models
Not sold or shared with third parties beyond what is necessary to provide the service
Stored and managed using reasonable safeguards to protect against misuse, loss, or unauthorised access
If you have any concerns or prefer that such tools are not used during your consultations, you are welcome to discuss this with us.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance user experience and analyse website traffic. We may use services such as Google Analytics.
You can adjust your browser settings to refuse cookies; however, this may affect website functionality.
6. Data Storage and Security
Your personal information is stored securely using digital practice management systems (including Simple Clinic) and other secure platforms used for telehealth, communication, and record keeping.
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes password protection, restricted access to sensitive data, and the use of reputable, privacy-focused service providers.
Some service providers may store data on secure servers located outside Australia. Where this occurs, reasonable steps are taken to ensure your information is protected in accordance with Australian privacy standards.
7. Retention of Information
We retain personal and health information for as long as required to provide our services and to comply with legal and professional obligations. Health records are generally retained for at least 7 years, or longer where required by law.
8. Access and Correction
You have the right to request access to your personal information and to request corrections if the information is inaccurate, out of date, incomplete, or misleading.
9. Complaints and Enquiries
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us using the details below. Complaints will be taken seriously and handled promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website or upon request.
11. Contact Details
Business name: The Healing Meadow Naturopathy
Email: info@thehealingmeadownaturopathy.com.au
Phone: 0450 519 860
Website: www.thehealingmeadownaturopathy.com.au
Last updated: 25 January 2026